This Policy is applicable for SME customers of Viper Networks, Inc. (Viper) who shall register for the Viper Teams Service (hereinafter referred to as the ‘Users’ or ‘User’) to obtain the online video conferencing solution through the Viper Teams Platform (hereinafter referred to as the ‘Platform’) This Policy for the Users of Viper Teams Service (hereinafter referred to as the ‘Service’). This Policy shall be read together with the aforesaid telecommunication Service Agreement/s entered into between the parties for the existing connection and shall form a part and parcel of the said Agreement/s. The Users understand that the user’s personal data shall be entered in to the Viper system by the Users. As such Users shall be solely responsible for any submission or entry of inaccurate or incomplete data. Users, having read and having satisfied themselves of the Policy hereinafter recited continues to use or access the Portal and such continued access shall mean User’s consent to collect, store and process the User’s data. User’s data shall mean the information submitted by the User when setting up a Viper Teams Account under the Service, including name, email address, business name, telephone number etc. (hereinafter referred to as ‘User Data’). Process shall mean and include but not be limited to collect, store, preserve, alter, retrieve, disclose, transmit, align, combine or carry out logical or arithmetic operations. In the event the User is not satisfied with the privacy commitment under this Policy, User shall immediately discontinue the use of Service and/or access to this Portal and inform Viper via email@example.com of User’s withdrawal of consent. This Policy shall be applicable for User Data collected upon entering of the same to the Platform/System by the User. Once the User Data is so received it may be processed or reused for the provision of the Service. Process shall mean and include but not be limited to collect, store, preserve, alter, retrieve, disclose, transmit, align, combine or carry out logical or arithmetic operations. Data is so processed for the purposes described in this Policy, including the Primary purposes of; • Segmentation base on the customer profile • Sending tailor messages to customers on products and services and the secondary purposes stated under Clause 5 of this Policy. The Users shall understand that the Users are not obliged to provide the personal User Data unless the Users wish to obtain the Services. The User has the option of withdrawing from the transaction the User is about to create via the Platform in the event the User does not wish to provide any User Data.
Viper is committed to process User Data in a lawful manner with the consent of the User as the processing is necessary for the delivery of Services obtained or to be obtained by the User through the use of the Platform. The User Data will be collected and processed for the definitive purpose of providing the Service. Viper shall, upon a request of a User, take reasonable steps to provide the User an opportunity to rectify any inaccuracies in the collected processed User Data. Users shall understand that Viper shall retain the User Data only up to the period the same is necessary for the purpose they are being processed. For purpose of clarity Viper wishes to retain the user data for a period of three (03) years, from the collection, for the delivery of Services. In the event a User is interested in continuing the use of the Service/Platform, the User may re- submit fresh data after the said period. However, Users shall understand that Viper may store and retain data for archiving purposes entitled/obligatory under the law. Viper commits to ensure the integrity and confidentiality of the User Data. Viper shall have access controls so as to prevent the unauthorized or unlawful processing of User Data or loss, destruction or damage of User Data. Viper will collect and process the User Data in a transparent manner ensuring the protection of rights of the Users more fully defined under the Section 03 of this Policy. Viper shall at all times ensure the rights of the Users. Further, the Users are hereby informed that the Users may contact Viper on +1-248-724-1300 or via firstname.lastname@example.org for any matter regarding the collection and process of the User Data in delivering the Service.
Users are entitled to withdraw the consent given for the collection and processing of the User Data at any time. Such withdrawal of consent will not affect any lawful collection, processing or transaction created prior to such withdrawal. Further, the Users may request the erasure of the User Data. Viper shall be obliged/entitled to retain User Data without erasure or further processing as stated under Clause 4. The Users shall have the right to request from Viper to provide a written confirmation within 3 weeks from the request on the User Data collected or processed by Viper from time to time. Such right of access to User Data shall not mean or construe any right of the User to access the premises or systems of Viper, but only to obtain confirmation and information of User Data on a hard or softcopy format. Users may request to rectify or complete any User Data which is either inaccurate or incomplete with legitimate proof of the same. Users shall have the right to request for a written confirmation from Viper whether the User’s request for rectification, completion, erasure or refraining from further processing would be granted or refused. This section shall be read with the ‘Rights of Viper’
Viper may with the consent of the User, use the User Data collected or processed for any secondary purpose other than the purpose of delivering Services through the Portal. Viper may refuse to collect additional data which are not required for purpose of delivering of Services through the Portal or refuse to make any changes to the collected User Data unless legitimate proof is provided in the process of rectifying inaccurate or incomplete User Data. Viper shall be entitled to retain User Data without erasure or further processing in the event the same is required for evidentiary purposes or retention purposes under a written law or for a criminal investigation or judicial proceeding. Viper shall have the right to grant or refuse any request by the User for rectification, completion, erasure or refraining from further processing due to technical and operational feasibility of Viper to act on such request amongst any other reasons made available under any written law. However, Viper shall inform the User of such decision of Viper. Viper reserves the right to impose any fees for grant of any requests made by the Users. Viper may use the User Data for a secondary purpose as stated under Clause 5.
Viper is the sole owner of the information/ User Data collected through this Platform for the delivery of Service. Viper will not sell, share, or rent this information/ User Data to others in ways different from what is disclosed in this Policy. In the event the Users have given their free, specific, informed and unambiguous consent, Viper may use any telecommunication, electronic or any other similar means for the purpose of disseminating messages in writing, electronically, orally, pictorial or video forms through the Portal. Viper may use the User Data for the secondary purposes of delivering the services in a more useful manner with customized content; improve the quality of Viper services and develop new products and services; improve security by protecting against fraud and abuse to conduct analytics and measurement to understand how Viper services are used. Information gathering for customer surveys digital Marketing Further Viper may combine User Data within Viper’s other services and across the devices of the User for these purposes. For example, depending on the account settings of the User, Viper may display its advertisements based on the information on User’s interests and innovations and new products of Viper. Viper continuously engage in research and development to provide a better service to the Users. Any such message will be considered a solicited message for direct marketing to promote Viper products or services or to promote any person, entity or organization. Each time a solicited message is sent the User will be given the option of opting-out of receiving solicited messages. Therefore, any Users who shall wish to obtain such solicited messages shall signify their agreement for the collection and processing of the User Data for the said purpose by way of clicking to “I Agree to Receive Messages” box indicated on the Portal / Registration form.
The laws of the United States of America will supersede over this Policy. This Policy shall not be applicable in the event a User is redirected to another website/portal or a frame of another site or application which may have a link to the content on this Portal. Viper shall not be responsible for the privacy practices or content of those third parties or other sites and Viper encourage Users to read the privacy policies of such third parties or sites.